Consumer Access to Health Care Records and Complaint Information
In accordance with House Bill 4224 and Texas Health and Safety Code Section 181.105, Warm Regard Counseling, LLC and Connie Geerhart, LCSW-S (Texas License 32760) provides the following information to assist clients and members of the public with the following:

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  Requesting access to health care records

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  Contacting the state licensing authority

• 
  Filing a consumer complaint
  
  How to request your healthcare records
   

Requests may be submitted using the following methods:
Email: Connie@warmregardcounseling.com
In Person: By appointment only.

To help prevent delays, please include the following information with your request:
Client full legal name and date of birth
Current phone number and/or email address
Description of records requested, including specific dates if applicable
Preferred method of delivery, such as secure electronic delivery, mail, or in person pickup
Client signature and date

If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney.

Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws. 

Licensing Authority Information

The Texas Behavioral Health Executive Council is the licensing authority for Licensed Clinical Social Workers in the State of Texas. Questions regarding licensure or professional regulation may be submitted through the Council's website:
https://bhec.texas.gov/contact-us/
When submitting an inquiry, select Licensed Clinical Social Worker as the license type. 

Filing a Consumer Complaint

Clients or members of the public who wish to file a consumer Complaint may do so through the Texas Office of the Attorney General Consumer Protection Division. Complaints may be submitted online at:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
When submitting a complaint, include relevant dates, names, and any supporting documentation if available. 

Questions Regarding House Bill 4224

For questions related to House Bill 4224 or consumer Access requirements under Texas law, Texas Health and Human Services may be contacted at:
HCR_PRU@hhs.texas.gov